Refund policy

Return & Refund Policy (USA) – Alvenza Store

Welcome to Alvenza Store. We are committed to providing high-quality skincare and beauty products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To qualify for a return:

  • The item must be unused, unopened, and in its original condition.

  • The product must be returned in its original packaging with all seals intact.

  • A valid order number or proof of purchase is required.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened or used skincare and cosmetic products

  • Products with broken safety seals

  • Gift cards

  • Final Sale or Clearance items

  • Personalized or customized products

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the shipping box and label

If approved, we will provide a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you of the refund status.

If approved:

  • Refunds are issued to your original payment method.

  • Most refunds are processed within 5–10 business days.

  • Your bank or credit card provider may require additional processing time.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

  • Alvenza Store is not responsible for lost or damaged return shipments.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item meets our return requirements.

Exchanges

We replace products only if they are:

  • Damaged during shipping

  • Defective

  • Incorrectly shipped

Return Processing Time

  • Return Approval: 1–3 Business Days

  • Refund Processing: 5–10 Business Days

  • Replacement Orders: 2–5 Business Days after approval

Contact Us

If you have questions about your return or refund, please contact us.

Alvenza Store

📧 Email: kasbusinessventures9@gmail.com

📍 Business Address: United States

🕒 Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

U.S. Consumer Rights

This Return & Refund Policy applies to purchases made through Alvenza Store within the United States. Your statutory rights under applicable U.S. federal and state consumer protection laws remain unaffected.

Quick Summary

  • ✅ 30-Day Returns

  • ✅ Unused & Unopened Items Only

  • ✅ Full Refund for Damaged or Incorrect Orders

  • ✅ Refunds Within 5–10 Business Days

  • ✅ Secure Payment Refunds

  • ✅ U.S.-Based Customer Support

  • ✅ Easy Return Process